Refunds & Store Credits

Any Instant Ponytail order placed with EZ WIGS is eligible for store credit only within 7 days of the delivery date, as long as the order remains in its original condition. 

To be eligible for store credit, the ponytail may not be washed, installed, chemically processed, excessively brushed/finger-combed, or tampered with in any way. Please delicately inspect the hair extensions upon receipt. 

Returns for store credit are only applicable to our Instant Ponytail Collection. 

All wigs including our Virgin Closure Wigs, Instant Wigs and Faux Wigs are FINAL SALE.  

Orders placed during a sale period with a promo code are final sale. Exchanges, returns, cancellations, and/or order edits can not be accommodated. 

You can submit a store credit or refund here.

It is highly recommended that you take full advantage of all available resources i.e. photos, how-to videos via our instagramFAQs , and customer service team prior to placing your order.

We reserve all rights to decide whether the product(s) are eligible for store credit or refund. We also reserve the right to reject a request previously approved upon receipt. Products sent back without approval are not eligible for return. All products approved for a return must be shipped within 7 days of the approval date. After that window, the return/exchange will be denied.